GFOA Alberta and Tantus presnt “Operational Service Reviews and Service Catalogues”

There is a wave of interest from municipalities to use service management (service definition, service level articulation and service costing) to better manage resident expectations, understand the ramification of service level changes and provide overall better management of municipal delivery. The reality has shown that this is harder than it looks!

This session will outline the use of these tools for operational reviews, budget preparation and operational management with examples drawn from real-world local governments. It will conclude with a discussion of how to get started and the do’s and don’ts of such projects.

This session will be well suited to a range of municipal administration roles, including Finance, Corporate Services, Senior Leadership roles, Legislative Services and Corporate Planning teams to better understand how