What You Will Learn:

There is a wave of interest from municipalities to use service management (service definition, service level articulation and service costing) to better manage resident expectations, understand the ramification of service level changes and provide overall better management of municipal delivery. The reality has shown that this is harder than it looks!

This session will outline the use of these tools for operational reviews, budget preparation and operational management with examples drawn from real-world local governments. It will conclude with a discussion of how to get started and the do’s and don’ts of such projects.

This session will be well suited to a range of municipal administration roles, including Finance, Corporate Services, Senior Leadership roles, Legislative Services and Corporate Planning teams to better understand how to determine services and service levels for their municipality, and use that information to support decision-making, and to drive organizational value.

Trevor Butler – Trevor is a senior consultant with Tantus with more than 25 years of public service experience spanning municipal government, post-secondary education, information technology, and cybersecurity. As Director of Cybersecurity Services, Trevor leads Tantus’ cybersecurity / GRC practice development and client advisory portfolio. With extensive experience in cybersecurity governance, risk management, secure digital transformation, and policy development across public-sector environments, Trevor empowers clients to build resilient, compliant, and strategic security postures tailored to their mission and risk landscape.

26 November 2026 from 10:00 – 11:00 AM